For the longest time, the correctional facilities in the country have been the one place where service delivery is deplorable, and communication was the most significant challenge. However, companies such as Securus got into the scene, and over the past few decades, they have been transforming the business practices there. Here, is what you need to know about Securus and the plans which they have for the provision of communication and technological solutions to the correctional facilities in the country.
Securus Technologies was started in 1986. The founders of the company wanted to create a business that would improve service delivery for the inmates. Their primary focus was the improvement of the connection between the inmates and their families, and also ensuring the standards of safety in the systems were improved. The company has been investing in systems which will enhance the experience of their users. For instance, they have invested in video monitoring and calling technology. Using this technology, families of incarcerated people can talk to them via video link without leaving their homes. This is a move which has been seen as the best way to deal with long distances between the inmates and their families.
There was a time that they had challenges harmonizing the cost and call rates to the facilities, mainly because a lot of logistics were involved. However, the company has managed to put in place measures to ensure that the cost is not punitive on their clients. The call rates are manageable, and their customer support systems have improved their service delivery. Currently, they are delivering their services to more than 2,200 facilities across the country, and they hope for even more expansion. The CEO of the Company, Rick Smith, says that plans are underway to make their service delivery even better and earn the trust of their esteemed customers.
Securus Technology is currently under the excellent management of CEO and president, Rick Smith. Rick Smith is a prominent professional in the correctional industry with years of professional and educational experience.
Richard Smith became president and CEO of Securus Technology in 2008. Later in 2009, he became company chairman. While under the management of Risk Smith, Securus Technology has invested over $600 million in variety of products including patents, acquisitions, and technologies. This Dallas, Texas Company has also provided over 1 million inmates with a large variety of services while under the supervision of Rick Smith.
Rick Smith has also aided Securus Technology in trumping a large competitor, Global Tel Link. A few factors contribute to this success including the provision of more products and services and a domestic call center with 600% better performance than Global Tel Link. Visit Bloomberg to know more about Rick.
Rick Smith has an educational background that has prepared him for success in the professional field. His educational accomplishments are rather extensive. Rick Smith Securus received his associate’s degree from Rochester Institute of Technology. After receiving his associate’s degree, Mr. Smith pursued a bachelor’s degree from the State University of New York, Buffalo. He later came to pursue a master’s in engineering from the State University of New York. His educational pursuits did not cease after his master’s in engineering; he also received an MBA from Simon School at University of Rochester. These are quite an effective combination of educational degrees to help Rick Smith become outstanding in his professional career.
The resume of Mr. Smith includes Frontier Corp, Frontier Information Technologies, Midwest Telephone Operations, and Echelon Telecom Inc. Rick worked for Echelon Telecom from 1998 to 2007. Here he held a number of positions. He started as Chief Operating Officer was promoted to President of Echelon Telecom Inc. and later became Chief Executive officer. During his time at Echelon Telecom Inc., he expanded revenue from $30 million to $350 million. This is quite a significant and notable feat.
Rick Smith is a businessman of ample experience and education with many notable accomplishments in the world of business.
There are a number of solutions to affordable and effective inmate calling, but Securus Technologies reigns as a top solution. They provide a secure network that processes over 2.4 million active calls annually. Thousands of customers have chosen to become a part of Securus by joining their interactive website. They proudly got their start as an inmate regulation provider and quickly grew as one of the largest network providers in the industry. PRN News recently reported that they were awarded the prestigious Stevie Award. The highest award given for customer service excellence in inmate calling solutions. They were awarded the prestigious award by a top panel of over seventy-five judges.
Crime doesn’t stop with incarceration because Securus encourages their customers to become a part of a leading crime preventive initiatives by leaving customer feedback. Their customers reported a corrupt staff member that could have resulted in increased fees. Securus is committed to providing their customers with a worry fee calling network. They have also partnered with other big name giants like JPay Services and Vimeo. Securus provides a wide range of products and services that aren’t available to their competitors. Discover the amazing features that are offered by Securus Technologies by visiting their interactive website today.
Popular Securus Technology Features
Telephone Pay Services
You can take part in the telephone debit pay system by using a valid credit or debit card, if you’re eighteen years of age or older and calling their 800 number.
You can get voicemail calling features from inmate commissary and leave them a message. They can receive and retrieve messages when they want by easiy accessing their authorized access out. They never have to miss another voicemail message from their loved ones again.
Join the amazing Securus Technologies website today.
Securus Technologies is a leading national provider of communications platforms for use by correctional institutions, safety organizations, and law enforcement agencies. The company offers state-of-the-art technology and efficiency systems that serve over 3,400 institutional clients and over 1.2 million inmates and their immediate families.
A menu of various phone products that operate on iPhones, Androids, tablets, and landline systems offers a varied menu of capabilities. Plans include direct billing, prepaid calls, collect calls, and inmate debit plans, where the inmates pay for their calls. Also included is the popular video call module, where the callers can see each other while talking, as long as a web camera is situated at both ends of the spectrum. A Jail Voicemail plan, email, and a money transfer capability is also available.
Recently, GTL, a competitor has been focused on trashing Securus by publically stating online and in their advertising that their serviced are way better than Securus and at much better prices as well. All of these claims are fabricated and without merit of proof of any kind. It is as though all of the claims have been pulled out of thin air with no verification.
Securus decided to do something about all of this malarkey, so they challenged GTL to put up or shut up. They threw out the challenge of publically comparing servicing and pricing metrics with a disinterested third party to be the judge of who is real and who is not. Once the challenge was thrown out there, the resounding silence was deafening. After a few days, GTL quietly declined participation.
Securus knew right away that there would be no competition if GTL had decided to take the challenge, and GTL knew it too. When you are dealing with the scope of the servicing area that Securus is involved with, it would be impossible to fool so many people all of the time. Securus takes their customers seriously and always make sure that they come first.