For the longest time, the correctional facilities in the country have been the one place where service delivery is deplorable, and communication was the most significant challenge. However, companies such as Securus got into the scene, and over the past few decades, they have been transforming the business practices there. Here, is what you need to know about Securus and the plans which they have for the provision of communication and technological solutions to the correctional facilities in the country.
The founders of the company wanted to create a business that would improve service delivery for the inmates. Their primary focus was the improvement of the connection between the inmates and their families, and also ensuring the standards of safety in the systems were improved. The company has been investing in systems which will enhance the experience of their users. For instance, they have invested in video monitoring and calling technology. Using this technology, families of incarcerated people can talk to them via video link without leaving their homes.
There was a time that they had challenges harmonizing the cost and call rates to the facilities, mainly because a lot of logistics were involved. However, the company has managed to put in place measures to ensure that the cost is not punitive on their clients. The call rates are manageable, and their customer support systems have improved their service delivery. Currently, they are delivering their services to more than 2,200 facilities across the country, and they hope for even more expansion. The CEO of the Company, Rick Smith, says that plans are underway to make their service delivery even better and earn the trust of their esteemed customers.