Securus Technologies is a leading national provider of communications platforms for use by correctional institutions, safety organizations, and law enforcement agencies. The company offers state-of-the-art technology and efficiency systems that serve over 3,400 institutional clients and over 1.2 million inmates and their immediate families.
A menu of various phone products that operate on iPhones, Androids, tablets, and landline systems offers a varied menu of capabilities. Plans include direct billing, prepaid calls, collect calls, and inmate debit plans, where the inmates pay for their calls. Also included is the popular video call module, where the callers can see each other while talking, as long as a web camera is situated at both ends of the spectrum. A Jail Voicemail plan, email, and a money transfer capability is also available.
Recently, GTL, a competitor has been focused on trashing Securus by publically stating online and in their advertising that their serviced are way better than Securus and at much better prices as well. All of these claims are fabricated and without merit of proof of any kind. It is as though all of the claims have been pulled out of thin air with no verification.
Securus decided to do something about all of this malarkey, so they challenged GTL to put up or shut up. They threw out the challenge of publically comparing servicing and pricing metrics with a disinterested third party to be the judge of who is real and who is not. Once the challenge was thrown out there, the resounding silence was deafening. After a few days, GTL quietly declined participation.
Securus knew right away that there would be no competition if GTL had decided to take the challenge, and GTL knew it too. When you are dealing with the scope of the servicing area that Securus is involved with, it would be impossible to fool so many people all of the time. Securus takes their customers seriously and always make sure that they come first.